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call (877) 868-9967 or email
My camera is not working properly

The SmartReader HD camera is a powerful, reliable tool that rarely has issues. Normally, the problem users experience appears to be the camera but is something else entirely.

There are only a few reasons why you may belive your camera ls will not work.

Issue:           The barcode will not scan.

Solution:     Inspect the barcode for damage.

Solution:     Touch the tablet screen on the barcode image. screen to adjust focus. Sometimes the camera will not autofocus.

Issue:           Camera times out quickly.

Solution:      This can happen when your tablet is not up to date. Restart tablet to update software.

If you still can not get your camera to work, call us directly.

901 Port Centre Parkway, STE 8

Portsmouth, VA 23704

877 868-9967

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